Product Return Policy

Not happy with your purchase? We accept returns within 30 days of receipt. We will issue a refund of your purchase price, less any shipping and handling fees paid to have the order shipped or returned.

We simply ask that you return your purchase in unused condition, with its original packaging and all accessories, hand tags etc.

When will my credit card be credited?
Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement. We will email you with a credit confirmation as soon as the return is processed.

Will I be charged for return shipping?
Return shipping is at your expense (non-refundable), using the carrier of your choice. Please make sure you keep a tracking number for your records.

Will I be charged to have my exchange order shipped?
We offer one exchange per order and ship it for free, by standard ground shipping. If a second exchange is required, you will have to pay for the shipping cost of $7.95. Payment by credit card or money order.

Will I be issued a refund for the shipping cost I paid to have my order shipped to me?
Unfortunately not. We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered.

How do I make an exchange?
When you return the purchase, please ensure that you provide us with the following information.

• Copy of Invoice or Order number.
• Your name and billing address used to place order.
• Your email.
• The original purchase price and date of purchase.
• The item number of the merchandise, if available.
• List the item(s) that you are exchanging. Note the reason for the exchange.
• Detailed instructions regarding what you would like us to do with your order, e.g. different color or size if it is a piece of clothing.
• We strongly recommend you make a copy of your invoice and filled out exchange paperwork to keep for your records.
• Please be certain to insure the contents of your return package,as we cannot be held responsible for lost packages.

Return shipping address

Please return your product to:

BASI Pilates

485 E 17th Street, Suite 650

Costa Mesa, CA, 92627

In what condition should I return the purchase?
To be accepted for return, items must be in their original purchase condition. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.

What happens if I miss the 30-day return date
Unfortunately, items received after the 30-day return period cannot be accepted for a refund or exchange. Your package will be returned to you at your expense, If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.

What carrier should I use?
You may use the carrier of your choice, though we recommend using a carrier that has tracking information. Please be sure you use the full shipping address.